Shipping Policy

Pre-paid orders:

• Free shipping applies to all prepaid orders above INR 499 (except J&K and North-East territories)

• A shipping charge of INR 40 will be applied to all prepaid orders below INR 499

 

COD (Cash On Delivery) orders:

• A nominal fee of INR 20 will be applied in addition to shipping charges of INR 40 on COD orders up to INR 499

• A nominal fee of INR 40 will be applied to COD orders above INR 599, with no additional shipping charges.

• Orders from Jammu & Kashmir and the North-East region will not be eligible for COD.

 

The Service has a delivery ETA of 5-7 days from the date of dispatch.
The products are generally dispatched within 48 hours of the order being received.
For any return or refund related queries, please reach out to us at jtcbpl@gmail.com.

Cancellation / Return / Refund policy

Thank you for choosing Tej Amrit.

If you aren’t satisfied with your order, you can reach out to jtcbpl@gmail.com and our Customer Experience agents will be happy to assist you promptly.

 

Cancellations

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be cancelled as our service partners charge us as soon as the pick up is completed.

 

Replacements

Please do not accept the parcel if the sealing tape is tampered with.

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.

 

• Damaged/Incorrect Product Received

 

Please attach a picture of the delivered order along with the invoice for our internal quality checks and mail it us on jtcbpl@gmail.com. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

• Item missing from order

 

Please attach an image of the invoice of the delivered parcel and mail it us on jtcbpl@gmail.com. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

• Expired Product Received

 

Please attach a picture of the product showing the expiry date along with the invoice and mail it us on jtcbpl@gmail.com. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

Returns/Refunds

We do not accept returns/refunds on any products because:

• We wish to keep our carbon footprint in check.

• F&B products lose freshness over the course of return process.

 

Conditions under which replacement/cancellation requests will not be accepted –

• The replacement request is generated after 5 days from the date of delivery.

• The damaged/ missing product is reported after 5 days from the date of delivery.

• The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.

• Wrong product was ordered by the customer.